EYECARE DURING COVID-19
Updated 3rd June 2020
The optical bodies and NHS are responsible for when and how we offer your eyecare during the COVID-19 pandemic. We are advised to offer only emergency eyecare and essential eyecare meaning that all routine appointments are currently suspended. Although non-essential shops in England will re-open on the 15th June, opticians are exempt from this and may only offer emergency and essential eyecare with appropriate PPE and a COVID-Secure practice, until the guidance changes. The telephone is on divert to a mobile and emails are checked every hour, so please do leave a message if we don’t answer and we will get back to you.
The safety of our patients and staff is of utmost importance to us at Collinge Opticians. We have completed a thorough risk assessment and staff training to make your visit to us the safest possible.
We are Covid-19 secure. We have a closed-door policy, only allowing two members of the public in at any one time. We have reduced the number of appointments available each day so that we can safely social distance. We have erected safety screens and provided our staff with the appropriate PPE. Hand sanitisers are provided for clients and the consulting room is cleaned between each appointment. We ask that you attend alone by appointment only, if possible. Please only attend if you are fit and well without any signs or symptoms of Coronavirus.
We are able to help if you are experiencing an eye emergency as we are part of the Minor Eyecare Service (MECS). In the event of an emergency just call us on 015242 72944 we will triage your condition on the telephone and may offer a video consultation. In some cases if you have no symptoms of COVID-19 we may recommend a face to face appointment with us at Collinge Opticians in Kirkby Lonsdale. (Examples of an emergency could include: Sudden onset of flashes, floaters or veil in your vision, blurred vision or an eye infection, A bright red eye or sensitivity to light.)
Maybe you’re working from home, or about to resume work and have broken your spectacles? What if you’ve scratched your spectacles and can’t read? Or maybe you’re worried that your vision has changed and don’t feel comfortable driving or using the computer? This is essential eyecare so call us on 015242 72944 or email email@example.com
We will discuss your problem and help to organise replacement spectacles. Essential eyecare may involve a new eye examination or if your prescription is up to date we may be able to simply repeat your latest spectacles.
What if you just fancy a new pair of spectacles or need a spare pair? We can help with this, but we are unable to carry out a routine eye test to get your prescription, we can only carry out an eye examination where you have a problem with your eyesight. Where we already have your previous eye measurements, you can make an appointment to come in and see us or we can manufacture an exact replacement pair and post them directly to you at home or work. If they need any adjustments, we can arrange an appointment. Contact us by phone or email.
For your lenses we will organise home delivery of your contacts and solutions direct to your home address. If you’re experiencing any contact lens problems just call us on 01524272944 we will discuss your problem and organise a face to face appointment if necessary. If you have a non-urgent contact lens query, please do send us an email to firstname.lastname@example.org
From Monday 15th June, we will be opening in Kirkby Lonsdale 2 days per week to attend to your essential eyecare, emergency calls and questions.
We will be open by appointment only on Mondays and Thursdays until we are able to carry out routine eye examinations, when we will revert to our normal opening hours 6 days per week.
We would like to thank you for being patient with us in these very difficult times. We understand how important your sight is. We are always happy to help, although it may take a little longer than normal due to working restrictions.